If you are not 100% satisfied with your purchase*, you may return it to us for a full refund, store credit or exchange. Products must be in the condition you received them and in the original box and packaging.
You may return your purchase for up to 30 days from the shipping date.
To return your items, contact us at 866-792-0143 to obtain a Return Authorization Number . The Return Authorization Number and a copy of your LONE STAR PERCUSSION receipt must be included with the shipment to ensure timely processing of your return.
All returns must be shipped prepaid, as we do not accept collect shipments. If a return is due to our error, we will arrange for return shipping.
When we receive your return, the items will be inspected and processed within 3 business days. In the event the items are not in original condition, the return may be refused or assessed a 20% restocking charge. Please take care to package your items carefully for return and consider insuring your return package. Returns and exchanges will not be accepted after 30 days.
In the event you have requested a refund, payment will be returned to the original payment method, and processed by your issuing bank. Please allow 2-10 days for the refund to appear.
We want you to be satisfied with your purchase. If you have any questions or think that something isn't correct with your order, please call us at 866-792-0143 so we can help you.
*Sheet Music, Books, Recordings, Whistles, Pitch Pipes, Ear Plugs, and Special Order items may not be returned.