Established 1978 We Speak Drum 1-866-792-0143

Lone Star Percussion Return Policy

No-Hassle Returns.

If you’re not completely satisfied with your purchase you can return it to us for a full refund, store credit, or a one-for-one exchange, on nearly everything in the store*. The products must be in the condition in which you received them, in the original box and packaging.

You may return your purchase within 30 days from the shipping date.

Return Process

  1. Contact us at 1-866-792-0143 to obtain a Return Authorization Number.
  2. Include a copy of your receipt and Return Authorization Number in the returning package.
  3. Ship it to us pre-paid in the original packaging. If you’re returning because of our mistake, we’ll arrange the shipment at no cost to you.
  4. Items will be inspected and processed within 3 days upon arrival. If items are not in the original condition, your return may be refused or charged a 20% restocking fee.
  5. Refunds will be payed via the original payment method. Please allow 2-10 days for your bank to process the funds.

Your satisfaction is really important to us. If you have any questions or think that something isn't correct with your order, please call us at 866-792-0143 - we’ll be happy to help.

Our Return Address

Lone Star Percussion
10611 Control Place
Dallas, TX 75238

Our Customer Service Hours

  • Monday - Friday: 9:30am - 6:00pm
  • Saturday: 9:30am - 3:00pm
  • Sunday: Closed

Our Phone Number

1-866-792-0143 (toll-free)

*Sheet Music, Books, Recordings, Orifice Items, Clearance Items, Open Box Items, Blemished Items, Irregular Items, and Custom Order items may not be returned.