Lone Star Percussion Return Policy

No-Hassle Returns.

If you’re not completely satisfied with your purchase you can return it to us for a full refund, store credit, or a one-for-one exchange, on nearly everything in the store*. The products must be in the condition in which you received them, in the original box and packaging.

You may return your purchase within 30 days from the shipping date.

Return Process

1. Contact us at 1-866-792-0143 to obtain a Return Authorization Number.
2. Include a copy of your receipt and Return Authorization Number in the returning package.
3. Ship it to us pre-paid in the original packaging. If you’re returning because of our mistake, we’ll arrange the shipment at no cost to you.
4. Items will be inspected and processed within 3 days upon arrival. If items are not in the original condition, your return may be refused or charged a 20% restocking fee.
5. Refunds will be paid via the original payment method. Please allow 2-10 days for your bank to process the funds.

Your satisfaction is really important to us. If you have any questions or think that something isn't correct with your order, please call us at 866-792-0143 - we’ll be happy to help.